Save 10% on your pets' regular order

Yes, of course. Your subscription will keep running in the background, but you can still place one-off orders whenever you like. Handy for extra forage, a little treat, or those times when your pets have munched through more than expected.

Open My Account, choose My Account > My Subscriptions, choose Edit subscription.

To add a new product from a product page, click Add to your existing  subscription and choose the subscription you’d like to add it to. 

If the product is already included in your subscription, you’ll also see Edit in subscription. 

With both options you can then change quantities, add or remove products, or make any other changes to your order.

Alternatively, head straight to My Account > My Subscriptions, choose Edit subscription, then select Add to your subscription.

To remove an item, click Remove beside the product. 

When you have made all you changes, give your updated order a quick check, then press Save changes.

Open the subscription you’d like to update in My Account.

To change your delivery date, update the Renewal/Payment Date to one that suits you better. You can bring it forward when supplies are running low or move it back when the hay pile is still looking rather healthy.

You can place an extra order straight away from the Need it sooner? section of your account.

You’ll be asked whether you’d like to keep your next scheduled subscription delivery or skip it if the early order has given your pets all the supplies they need.

Your usual subscription schedule will stay the same unless you choose to change it.

When should my order arrive?

Your estimated delivery date will be shown inside My Account.

This is usually around two to five days after payment, allowing a little extra time for weekends and bank holidays. The date shown in My Account will be the best guide for your particular delivery.

Open My Account > My Subscriptions, choose Edit subscription.

To pause your subscription or skip a delivery, select how long you’d like to pause your deliveries for (up to three months). Your subscription will automatically resume on the date shown, leaving you with one less thing to remember.

Remember to press Save changes when you’ve finished. We’ll send you an email confirming any updates you’ve made.

Please note: If a subscription remains paused for more than four months, it will be deactivated. You can start a new subscription whenever regular top-ups are needed again.

Your account will show the date by which changes need to be made before your next payment is taken and your order begins being prepared.

It’s best to make any updates as soon as you can, particularly when your next delivery is nearly due. You can make any changes up to 2 days before your next Renewal/Payment Date.

Your estimated delivery date is approx. 2-5 days after payment to allow for weekends and bank holidays.

You can cancel your subscription from My Account at any time.

Open My Subscriptions, choose the subscription you’d like to stop and select Cancel subscription. This will stop any future renewals, and you can set up a new subscription whenever you need one.

We’re always sorry to see our customers go, and we understand that circumstances change. If there’s anything we could have done better, or if there’s anything we can do to help, we’d love to hear from you. Your feedback helps us continue to improve, and we’re incredibly grateful you’ve chosen Pillow Wad to be part of your pet’s journey. 

Yes, but if it’s your first order an account will be created for you making it really easy. You will then receive an email with a link that will take you to your account page. Your Pillow Wad account is where you can view and manage your subscription. 

Sign in to My Account, then choose My Subscriptions from the menu.

You’ll see your active subscriptions and can select Edit subscription beside the one you’d like to change.

Don’t worry at all, head to your account icon at the top of the page. 

Under Need help accessing your account? Either select Reset your password and follow the link sent to your email address.

Or you can choose to receive a one-time login link.

If you still have issues logging in after trying these methods, please contact us and we’ll be happy to help.

The one-time login link gives you a quick way to access My Account without entering your password.

Simply enter the email address linked to your Pillow Wad account and we’ll send a login link straight to your inbox. Click the link to open your account, where you can view and manage your subscriptions.

Each link can only be used once, so you’ll need to request a new one the next time you’d like to log in this way.

Sign in to My Account

To change your password choose Account details/Password from the menu.

Enter your current password, choose a new one and save your changes.

Forgotten your password? Select Lost your password? on the sign-in page and follow the link sent to your email address.

To change your address choose Addresses,  edit the relevant information and save your changes.

All of the information you need is on the this page . If you still need support, just send us a message. A real person from the farm will help you sort it, whether you’re changing dates, adding products or trying to work out the best routine for your pets.